Every standard end user license comes with Web Support. Each support option offers different benefits and solutions to meet your company’s needs. The following support protocols and business hours are available in accordance with the level of support you choose.
Credit Card or monthly ACH must be on file
Arecon Data support staff is available 24 hours a day in cases of Mission Critical incidents. If you feel you have a mission critical incident we recommend you submit a support ticket and call our support staff, to notify us of the issue in real-time. If after hours support is not included within your support agreement, After Hours Mission Critical is available and is handled as a Per-Incident scenario.
Standard After Hour Phone Support is $250.00 per hour and requires a Credit Card on file or paid support package.
Extra blocks of hours can be pre-purchased if you feel necessary. Hours may be purchased in blocks of 4 hours and are broken down into increments of 15 minutes. The rate is dependent upon which support package you have purchased and discounts are applied to all pre-paid purchases. If you exceed your pre-paid hours the rate is billed monthly and at full price. Ask you Arecon Customer Agent for more information.
